Here you will find answers to common questions our clients ask. If you do not see what you need, call us or contact us online.
- What type of products and services do you provide?
- How do I go about getting a estimate from you?
- At what resolution should I save my photos and graphics?
- What is a proof and why is it important tp request it?
- Why do the printed colors look different from the colors on my screen?
- What is the Pantone Matching System?
- Is white considered a printing color?
- What file format should I use when submitting my electronic document for printing?
- Once I submit the documents, how long will it take to finish my job?
- What forms of payment do you accept?
- What does personalization mean?
- Can you scan and save my files?
- Can you send samples for testing?
What type of products and services do you provide?
We are a full print facility offering a wide range of products and services. Please check out the Products & Services pages.
How do I go about getting a estimate from you?
Please call us or go to our request an estimate page.
At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the Internet are often low resolution, typically 72 dpi or 96 dpi. We advise you to avoid these graphics, as they will appear pixelated and blocky when printed.
Please note that you should save all photos in CMYK mode, not RGB mode, when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
What is a proof and why is it important tp request it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
We recommend proof approval before and large print job, and certain proof we be at cost.
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most but not all the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color to match it.* Programs like Adobe Photoshop will allow you to choose which color will be replaced while other may not.
*Color matching is an additional service.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
Is white considered a printing color?
Not typically, because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using clear or colored substrate, white ink may be used if any text or graphic requires it.*
*White ink is an additional service.
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
Once I submit the documents, how long will it take to finish my job?
Once a job is submitted, it enters a print queue. Many jobs will be done within 2-3 days. Larger jobs will be complete as advise on estimate.
What forms of payment do you accept?
We accept cash, company check and all major credit cards. Contact us for details.
What does personalization mean?
Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.
Personalizing can be as simple as a unique name and address on every printed piece. More sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.
Can you scan and save my files?
Yes. We can scan images and save the files to a CD or USB thumb drive or we can send you files via WeTranser.com.
Can you send samples for testing?
Yes. We have samples available for testing.